Well, a few words anyway.
Once upon a time, many years ago, I worked for what is now NWA. Then it was known as Northwest Orient Airlines. I worked the ticket counter at O'Hare International Airport. It's still called O'Hare. It's named after Butch O'hare, a navy pilot shot down and killed in the Pacific during World War II. Anyway, as a ticket agent, I used the computer system to make reservations, check reservations, sell tickets, print tickets for customers who either purchased tickets at the counter or came to the counter to pay for their reserved tickets, and check flights on other airlines to the same destination when a passenger missed a flight. Because in those days, a ticket on one airline would be accepted by another airline - it was, then, a matter of law. You see, the Federal Government regulated the airlines back then, to the point that even fares were a matter of regulation. Airlines competed through the quality of service, not through price. Anyway, everything in those days was done by phone call to the reservations department or in person at the ticket counter at the airport. In cash, mostly. Or American Express. But in person.
In those days, flying wasn't as common as it seems to be now. And people weren't as nonchalant in their attitude about flying, either. People would actually dress up to fly. Suits and ties, for men. Dresses and hats for women. Kids were dressed up when they flew, too. Which was rare.
When I fly on Thursday, I will be wearing jeans and a tee shirt. When I get on the plane in Miami, I will likely be wearing shorts. But that isn't the biggest change from what used to be.
Today, I got an email from American Airlines. With this email, I will be able to check in for my flight on Thursday evening - from home, tomorrow. From HOME. Annie called and made the flight reservations, and paid for the flights via credit card, from HOME. I will set up baggage checkin - from HOME.
Now you know why it takes so long for people who haven't done all of this stuff on the Internet to get it done at the ticket counter at the airport.
The ticket agents are lonely.